Apathy of Tour operators

For the blog readers: I tried reaching en email i of Tour operator but these guys prefer to cut down the phone then take a call request so here is the mail in the blog

HI ,

First, I would like to congratulate you , for operating such a big travel business, I have been told that this business has come to this shape in last 5 years and this is no major accomplishment , Sir I bow down to this achievement of yours . I would however like to point out that there is a diffrence between a big business and a great business , and I am afraid I don't think that with the current standards that I obsereved , I can say that your business will ever grow to great heights.

I was an unfortunate passenger of one of the package tours organized by Rajesh travels last thursday , and I will unfold all the troubles we had during the tour in chronological order now .
The bus was supposed to come at 10:30 and we to report at 10:00 pm at Old Madras Road (opp Bus Stop) , we came on time , but there was nobody to report to !!!!
Next we waited there for half an hour and then called up to be told that the bus will be late by half an hour late ....SIr I would like to point out.... that if our contact numbers were taken while booking , there is some responsibility on your side to inform us when the bus is late ...
Bus was finally late by 3 hours and we were standing in shelterless bus stop while it rained, in the meanwhile , lucky passengers from another Travels (Varsha travels) were taken in a nice car to a descent restng place as their bus was also late.
So our problems startted from there .
As the bus was late, which is not customer's fault, we got darshana tickets in general queue, and we were just put in a dirty hotel so that Bus can be freed ... Sir my father and csome other fellow passengers found a much descent hotel in the same budget just 50 meters from where we were told to stay .
Next comes the lunch...We literally had to beg for food they said only one chapathi per person, sir we paid for the lunch , we were not beggers , when we shouted , suddenly some papads tray came from under the table, so they had the stuff but were not offering to us ....Sir I ask you can you eat in such case ?

We had our darshana at 1 .00 am , but could not come back to bangalore as the rajesh travels bus was not available, we were told to check out of the hotes by 7:00 am next morning (which again was not required as check out time normally should be 24 hours.... shows your employees had some setting with the hotel guys again :)
Next we sat in bus at 7:30 am and all wanted to come to bangaore , but because there were some vacant seats in the bus, as some irritated passangers had left the bus previous night and prefeered non AC goverment state buses to Rajesh Travels package bus !!!!!, the conductors and bus driver wanted to earn some extra earnings and were trying to get some travellers , they took two rounds near the bus stop , shouting "Bangalore Bangalore..."!!!
Sir I would like to remind you and your esteemed employees that that bus was under a package bus and not a passenger bus ... and we would not mind some extra passengers , but we do mind waiting for more than one hour for them ...!!!!!!
When the passangers finally shouted and forced the driver to start for the return journey .... they were obviously irritated . My father had only asked for driver's licence, he is a law abiding citizen and wanted to only complain to the authorities as that is his right , he was wrongly and shamelessly accussed of hitting bydriver !!! So much for your courtesy !!!! This conductor then tells my father that Bangalore has very strong and powerful lobby of real Estate and travel agent guys so better Shut Up !!!!!!
Sir I would like to remind you and your employees that you are in hospitatility industry ....

He refused to switch on the TV only because we did not allow him to fish extra money !!!! He still went ahead and took some passengers from the villages on the way ....

Sir you can easily ignore this mail ...You have to decide what you want to do .... but in case you can not change anything in your business pls change the name of your company ... I am sure you would have named this company as Rajesh travels after someone whom you love probbably your name or your parents or some loved one name.....Sir You would surely not want people to curse this name !!!

I would wish you all the best for your business.